Products FAQs

What are the recommended operating system configurations for FoxEasy software?

Windows ME, Windows 2000, Windows XP, Windows Vista or Windows 2003.

What is the System Requirement of FoxEasy software?

Minimum System Requirements
Microsoft Windows ME/2000/XP/Vista (all of the last updates installed are recommended)
Intel or AMD or compatible processors at 166 MHz minimum
Display graphics minimum resolution of 800x600x 256 color
RAM 32 megabytes (MB)
Minimum 40 MB of free hard disk space is needed for installation, minimum 100 Mb for proper working
Administrative permissions are required for installation
Internet connection to register the product
Sound card

How can I get rid of the message in the middle of the finished movie?

The ad banner is only in the trial version. If you purchase the program and enter the license, there will be no text or other messages in your movies.

I lost my registration password and I want to reinstall FoxEasy software. What should I do now?

If you need to retrieve a lost serial number, please send us your User Name and Email Address in registration to Support Team. You will get an answer within 24 hours.

I'm trying to find a video converter to convert wmv and/or mpg to asf so that I can stream it with a Windows Media Server. Does your software do this?

There is not need to convert wmv to asf. Windows Media Server supports wmv files perfectly. WMV is a more advanced format than ASF, we may say that ASF is a previous version of WMV.

When I attempt to convert wmv to mpeg it works, but only converts 10 seconds of each file?

Please check "Edit Profile" to see whether you customize the "time control" or not. Convert time=Star time- end time.

I can't get any sound when trying to capture video from the TV tuner.

please go to the Audio Source page and check the settings (Device...). And please make sure that the "Enable audio recording" , "Render Audio" and "Mute audio Rending" in "Step2, choose audio Source" page is checked.

When I try to convert an avi file to a variety of other formats (including wmv, swf, and mpeg-2), I get this message: Invalid new backstep 1008

Please go to Burn DVD->Settings->click the check box "use directshow".

Fox Video Capture/Convert/Burn Studio makes capture of analog video files, but do not compress it. When I use Dvix codec, I can see the watermark Dvix on play back file, but the volume is similar to original file?

Please go to "capture"->Step 3 , record, then click the check box "AVI or MPEG" to customize "Video and Audio Compression" in the drop list.

How to use VCD as the input and convert it into AVI?

Please select the .DAT file in your VCD file, then convert this . DAT file to AVI.

I got the following message "Directshow source: I can't determine the frame rate of the video, you must use the "fts" parameter. (C:/Program Files/Fox Video Converter/Directshow.avs, line 2).

Please edit C:/Program Files/Fox Video Converter/profile/Directshow.avs ->DirectShowSource("<%InputFile%>")" to "DirectShowSource("<%InputFile%>",fps=29.970,convertfps=true)". (the fps paremeter 29.970 is jus an example, please specify the fps parameter by checking your input files)->using Fox Video Converter to convert.

After trying different applications a message popped up that .exe is a pc file and Macintosh computers cannot use them.

Sorry we could not provide Mac Version currently.

I tried to convert wmv to dvd. It went along well. However when I went to play the converted file with the dvd player software I have, or the test dvd I burned, the screen was black for all the scenes and the first 10-20 seconds of sound were only clicks then nothing.

Please go to Burn DVD->Settings->click the check box "use directshow".

About Video Capture, it says " Failed to start preview". It also says TV tuner is not available for this video capture device.

One application could not be occupied by two software. Please be sure that only Video Capture is running this the application, and then try it again.

I got a error message saying ""Error while opening codec for output stream # 0.0 - maybe incorrect parameters such as bitrate, rate, width or height"."

Please open directshow, DVD Burning -> settings -> use directshow, or selected "Medium Quality" in "Settings".

When I hit burn tells me access has been denied. Using vista.

Please login as "administrator" when you start your computer.

When I try to use video converter I keep getting the error message: Cannot Create file "C:\Program Files\Fox Video Converter\~convert.bat". Access Is Denied

The problems happened is because you have no permission to write to C:\
So you have to be sure you can write to your C drive. I suggest you can login as "Administrator" when start your computer and use our software again.

I have a problem with is keeping the audio in sync with video.

Please go to Burn DVD->Settings->click the check box "use directshow".

How to convert some VHS tapes to DVD or AVI type formats?

You need a card or wire to connect the VHS tape and your computer, then please use Fox Video Capture/Convert/Burn Studio to convert it into AVI format.

Error message says "unable to write to c:\program files\Fox Video Converter\codec.dll"

Please re-install Fox Video Converter to a different directory and then launch Fox Video Converter again.

It won’t allow me to burn my clips in ‘High Quality’

The output DVD file size will be much bigger than the input file, you could see the volume size bar when burning, the limitation is 5000MB, and if the output file is bigger than that, you could not use "High Quality"

every time I start a conversion, the progress bar just flashes very quickly then the screen turns to a completely black one, like the prompt command for MS-Dos.

There maybe some audio or video codec missing in your computer. We recommend you to download and install K-Lite Codec Pack and use directshow to decode.
Steps:
1. Download and install K-Lite Codec Pack.
2. Burn DVD->Settings->DirectShow-> Check Use DirectShow.
3. Add your files and convert it.

convert rm files to mpeg2 or mpeg1 format. The finished files cannot be played with windows media player or any other players apart from windows media player classic.

Where it saves files (video and .jpg) when using Video Capture Feature?

Please go to the install directly, mostly it is in C:\Program Files\Fox Video Capture Convert Burn Studio\OtherDevices\Default Note if you use DV Capture (or TV Tuner Capture) as the hardware, the file would be saved in C:\Program Files\Fox Video Capture Convert Burn Studio\DVCapture(or TVTunerCapture)\Default.

When I put in a dvd/rw disc which is recognized as a r/w dvd disc in the d drive, when I go to burn it on the program, it says "Media not writable, or no media. Please insert a writable media". what is this problem??

There are two reasons to cause this problem. One is you did not connect the DVD Recorder and computer correctly. You can go to "My Computer" to check if you can find "DVD-RAM Drive" The other is because the DVD disc you try to burn has be written. Sometimes the DVD disc did not record file but it recorded data, so the disc can not be write again though it is said "Empty" Please empty (erase) you DVD RW first, or use a new disc and then try it again. You have to make sure both hardware and DVD disc workable.

I got this error message: avcore.dll has encountered a problem and needs closed.

Please press "setting" button and click the check box "Use DirectShow" .

When burning DVD, it saying "Preparing Image", then no response.

Please convert the file into mpeg format and then burn it to DVD again.

Question about DVD Ripper. The converted file's video portion is out of sync with the audio. It seems like the video is too slow, but every 5 seconds or so the video blurs and the two are in-sync again. This process repeats itself throughout the converted file.

Please go to Setting->Global to tick the check box "A/V Synch"

I insert the dvd into the disc drive, and using Fox DVD Ripper the open dvd button, select the Video_TS folder from the dvd. From here I received several error messages including:
Unable to parse as an IFO-File
IFO parsing failed
You are going to open a DVD file with key search disabled. This may cause crash. Do you want to continue?
Unable to read from ":D:\Video_TS\VTS_01_1.vob"
MPEG2Dec: Error during decoder initialization

This is because you DVD is encrypted. Please go to settings->settings… F2->Global->DECSS->Click the check box "Demacro" and select other options of "key research" in the drop list, and try again.

When I rip DVD I got "Done 0 frames Total encoding time 00:00"

That's because the DVD is encrypted. Please go to you install directory, mostly it is in C:\Program Files\Fox DVD Ripper open the drip.ini with notepad, and add "CENT=1" in line 2. (under line 1 [config]) If your line 2 in drip.ini file is "CNET=0", please change it to "CNET=1"

Is there a way to rip a dvd in a high resolution without breaking it into multiple files?

Please click "Setting..."->select "Infinite" option in the drop list of "Volume don't exceed".

Does you product support Windows Media 9?

More advanced than the other converter, Fox Video Converter supports Windows Media 9. Moreover we are watching for the new releases of Microsoft and include support for them in our programs. We will update our software with the tech advancement.

When playing or converting my AVI files I don't have a sound (video).

You don't have the appropriate codecs installed on your computer. Please download this Codec Pack, to get all popular codecs installed on your computer.

Fox Video Converter crashes with the Windows error every time I try to run it.

To fix the problem, download and install the latest QuickTime player. The problem can be in the installation. Uninstall the program and install it once again. Make sure you've closed all other running applications before the installation. Also, make sure your Firewall doesn't block our software.

Your software does not convert the whole file. It converts just a part of it.

It is the free trial version limitation. Our software trial version converts only the first 30% of the file. The Join mode works the same.

Fox Video Converter shuts at the middle of conversion.

Make sure the file which you convert is not corrupted. Try to play it in Fox Video Converter from the beginning to the end. If it plays fine, then try to change the output directory and output format. If the problem still appears, contact our Support Team and provide the full information of the problem.

Converted MPEG files can't be played in any program.

It can be because of lack of appropriate codecs. Please download this Codec Pack, to get all popular codecs installed on your computer.

I got error message "Access violation at address 7C910A0A in module ntdll.dll. Read of address FFFFFFFD"

It is a exception. Some of your system files are damaged.
1.Please delete all related folders of the software, and then download and install it again.
2. If you remove the former version completely and install the new version but still got the same error, please right click my computer->properties->System Restore to repair your system.

What are audio and video codecs?

A video or audio Codec (Compression/DeCompression) is a software component allowing to encode data to be stored on a media (CD, DVD, etc...) and/ to decode it to be visualized or heard. There are also so-called "hard" codecs usually embedded to camcorders or digital video players or professional and semi-professional video cards for video editing and composing.

What video formats are supported by Fox Video Converter?

AVI
is short for "Audio Video Interleave", the original Microsoft file format for Microsoft's Video for Windows standard. It is an audio video standard designed by Microsoft and is apparently proprietary and Microsoft Windows specific. It is a format developed for storing video and audio information. Files in this format have an .AVI extension. However, Video for Windows does not require any special hardware, making it the lowest common denominator for multimedia applications.

MPEG Gives excellent compression with little loss in quality of the video. MPEG support three types of data - video, audio and streaming. There are a number of standards: among them there are two flavors of MPEG available today. MPEG-1 was designed to provide VHS video quality and CD audio quality at a combined data rate of 150 kilobytes per second. MPEG-1 is displayed at 30 frames per second in a frame that is 352x240 (horizontal x vertical) pixels in size. This allows relatively high quality video images to be stored in relatively small file sizes for playback across computer networks or CD-ROM delivery. MPEG-2 is the other side of the compression coin. It is a broadcast standard specifying a playback size of 720 x 480 pixels at 60 fields per second. Data rates can range from 2 to 10 megabits per second. This means large file sizes and data rates that require specialized hardware for playback. MPEG-2 is one of the core compression technologies for DVD. See the MPEG site for more information.

WMV This is Microsoft's new standard for audio and video which is closely tied with the Windows Operating System. The player is able to play Windows Media Video (.wmv) and Advanced Streaming Format (.asf) files, and also other formats such as QuickTime, AVI, MPEG and MP3. See the Windows Media site for more information.

RM/RMVB RealMedia provides one of the oldest and most widespread (85% of all web-accessing computers have RealPlayer installed) Web delivery formats. The RealMedia files (.rm) can be viewed using RealPlayer 3 and above. For more information see the RealNetworks site and their user information site.

MOV MOV is a file extension for QuickTime Video Clip. QuickTime is a video and animation system developed by Apple Computer. QuickTime is built into the Macintosh operating system and is used by most Mac applications that include video or animation. PCs can also run files in QuickTime format, but they require a special QuickTime driver. QuickTime supports most encoding formats, including Cinepak, JPEG, and MPEG. QuickTime is competing with a number of other standards, including AVI and ActiveMovie. For more information see the Apple site and their Support page.

What is bitrate?

Bitrate very often used when speaking of video or audio quality and file size -- defines how much physical space one second of audio or video takes in bits (note: not in bytes). The higher the bitrate, the more times per second the original sound is sampled, thus yielding a more faithful reproduction and better sound. When choosing an MP3, weigh the advantage of a higher bitrate against the size of the file. Generally speaking, a bitrate of 128 kbps or higher will provide satisfactory sound quality.

Constant Bit Rate (CBR) encoding maintains the same bitrate throughout an encoded file.

Variable Bit Rate (VBR) is an MP3 encoding method that's used when file size is not an issue. Unfortunately Fox Video Converter decodes VBR but doesn't encode it.

Selecting the proper bit rate for your projects depends on the playback target: if you're making a VCD for playback on a DVD player, the video must be exactly 1150 Kbps and the audio 224 Kbps.

What is frame rate?

In basic terms, a video can be thought of as being made up of numerous snapshots, called frames. Frame Rate defines how many pictures eg. frames one second of video or audio contains, normally used acronym for framerate is fps - frames per second. Human eye can't see picture changes after the framerate is more than ~24fps.

Video files with higher frame rates show motion better but have larger file sizes. Typical frame rates are 29.97 for NTSC video (in American TV system), 25 for PAL (European system) video, and 24 for film. When exporting low-bandwidth versions, select a frame rate that is 1/2, 1/3, or 1/4 of the original frame rate. Setting a frame rate higher than the original frame rate will make the file larger but will not improve the quality.

Note that MPEG format only supports 23.976, 24, 25, 29.97, 30 frame rates.

What is VBR?

Variable bit rate (VBR) encoding is an alternative to constant bit rate encoding and is supported by some codecs. Where CBR encoding strives to maintain the bit rate of the encoded media, VBR strives to achieve the best possible quality of the encoded media.
The quality of encoded content is determined by the amount of data that is lost when the content is compressed and decompressed. Many factors affect the loss of data in the compression process, but in general, the more complex the original data and the higher the compression ratio, the more detail is lost in the compression process.

What is Windows Media Format?

Windows Media Format is a proprietary format designed primarily for streaming audio, video and text from Internet servers to client computers. A Windows Media file can also be stored and played locally. Each Windows Media file contains one or more media streams that together form a multimedia presentation. Stream delivery is synchronized to a common timeline. The following list presents the key features of Windows Media Format:
A Windows Media file can be transported over any underlying data communication transport protocol. Windows Media Format does not specify the format of data packets for different network protocols.
Windows Media Format is scalable to any bandwidth. A single input stream can be encoded into multiple output streams within a single Windows Media file. Each scaled stream differs by the bit rate at which it can be rendered, and only one can be rendered at a time. The Windows Media server uses intelligent streaming to send the highest quality stream a client is capable of receiving.
The delivery and presentation of multiple media streams is synchronized to a common timeline. The media data inside a Windows Media file is time-stamped.
A Windows Media file can contain one video, one audio and one script stream.
A client does not need to store Windows Media-based content to play a multimedia stream.

My Windows Media Player will not play my newly converted DVD file. What should I do?

Windows Media Player requires installation of special plug-ins to be able to play DVDs. You can download them from the official Microsoft site.

What can I do with Fox Video Converter?

Fox Video Converter is designed to meet all your needs of convert file between AVI, Divx, MPEG4, MPEG1, MPEG 2, VCD, SVCD, DVD, WMV, MOV, ASF formats. An easy-in-use user interface, high-quality and high-speed converting techs are all realized over this powerful tool. It also can batch or split different video formats.

How to report bugs?

Please email any bugs or suggestions to Support Team. Generally, you will get our support within 24 hours.

What are the system memory requirements to play Blu-ray Disc or HD DVD titles on my computer?

Your computer must have at least 512 MB of RAM to play Blu-ray Disc or HD DVD titles on your computer. However, we recommend having 1 GB of RAM or more to ensure the smooth playback of Blu-ray Disc or HD DVD titles.

How do I know if my PowerDVD can play Blu-ray Disc or HD DVD titles on my computer?

Currently PowerDVD Blu-ray Disc and HD DVD versions are only available for bundling with third party hardware. The version for sale on the Internet or retail store will be available soon. If you purchased hardware (PC, laptop or BD/HD DVD drives) that included PowerDVD, an easy way to determine whether your version of PowerDVD supports Blu-ray Disc or HD DVD is to look for the Blu-ray Disc or HD DVD logo on the main screen of PowerDVD (see below). If you don't see either of those logos, it is likely your version of PowerDVD doesn't support Blu-ray Disc and HD DVD title playback.

Is Technical Support provided?

Yes, FREE technical support is provided for all registered users of our products. If you have any queries, suggestions or feedback, please feel free to contact our technical team .

I changed my E-mail address. What should I do?

If you changed your email address, please contact us. We will change it in our database, so that we could service you as before.

Will I get a hardcopy (CD) for the software I purchased?

CD on demand will cost additional fee, only $14.95. We don't suggest you order it since we upgrade our products often and you can get the latest version of software from our website for free at any time.

Do you produce a version of Fox Video Converter for the Mac?

No, but Fox Video Converter support MOV (Quick Time Apple video format for the Macintosh) in converting.

Can you tell me more about downloading in your website?

The time of download depends on several things:
• Size of the download file
• Type and speed of your connection to the internet
• Overall speed of the internet

The information box at the right of each product description page will inform you on the estimated time of download of that particular product. For example, for a product of 20 Mb in size, these are the likely times of download:
Type of connection
T1 - 38 seconds
ISDN - 22 minutes
28.8 Time - 100 minutes

You will have only a few authorized attempts to download from the given URL (internet address). If the download is not completed in your first attempt, please try again.

Each Internet browser will save the program a little bit differently: When using Netscape to download, you will receive a message telling you that you have started to download a file of type/x application. Select 'Save File'. The directory that the download will default to is C:/Program Files/Netscape Navigator. With Internet Explorer, you will get a pop-up window that tells you the name of the file you have chosen to download. A second window will pop-up asking if you would like to 'open the file' or 'save it to disk'. If you select 'open the file' it will download it and kick off the install. If you select 'save to disk' another window will appear and you can save the file to the appropriate directory on your PC. Of the two options, we recommend 'save to disk.' That way you can run the install process at your convenience after the download is completed.